Last Modified: May 29, 2026

Please carefully read our full Privacy Policy and Cookie Policy before using this Website.

Quick Summary (The “TL;DR”)

We are strongly committed to respecting and protecting your privacy and want you to feel confident when using our website and services.

• What we collect: Contact details, account and application info, and basic website/app usage data. If you apply for jobs or become a FlexCare employee, we may collect additional details needed for credentialing, onboarding, and compliance (like licenses, background checks, and certain health-related documentation where required).
• How we use it: To provide services, match you with opportunities, communicate with you, improve the Platform, keep things secure, and (with choices you control) market FlexCare opportunities and services.
• Your choices: You can opt out of marketing messages, control optional cookies/tracking, and request access, correction, or deletion of your personal information (subject to law).
• Analytics even when you opt out: We use privacy-preserving, aggregated operational analytics that help us understand overall traffic and conversion performance without cross-site ad profiling. (Details in “Cookies & Tracking.”)
• We don’t sell your health information.
• We protect your data using administrative, technical, and physical safeguards.

If you want the details, keep reading.

1) Who We Are & What This Policy Covers

This Privacy Policy (the “Policy”) explains how FlexCare, LLC (“FlexCare,” “we,” “us,” and “our”) collects, uses, discloses, and protects personal information when you interact with:

• our website (flexcarestaff.com) (the “Website”),
• our mobile application (FlexCare 360), and
• our AI-enabled features, including chat experiences (collectively, the “Platform”).

For clarity, “personal information” includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you or your household (subject to applicable law).  This includes information collected when you interact with our Platform, create an account, apply for roles, communicate with us, or engage with our marketing team (subject to your choices).

Before you use the Platform, please read this Policy carefully to understand how we will treat your information. By accessing or using our Platform, you consent to us collecting, using, processing, and sharing your personal information in accordance with the terms of this Policy. If you do not agree to the terms of this Policy, please do not access or use the Platform or provide us with any personal information.

This Policy applies to information we collect online and offline when it relates to the Platform or our recruiting, staffing, and related services. In some situations (for example, if a facility or another company is the primary controller of your information), their policy may apply.  For example, if you are placed at or apply through a medical facility that independently determines how your information is used, that facility’s privacy practices may govern certain processing.  We do not have control over the privacy practices of any third party, including the processes or privacy practices of any facility. 

This Policy applies to users of our Platform who are located in the United States. If you have a disability, you may request access to this Policy in an alternative format by contacting us at (866) 564-3589 or via the following email link: Submit an Account Privacy Inquiry by clicking here

This Policy also explains your choices and rights, as described in Section 8.

What this Policy does not cover: Information processed by third parties we do not control (for example, third-party sites or services you access via links), which is addressed further in “Third-Party Links.”

2) The Information We Collect

All personal information is collected for legitimate purposes that are relevant and limited to what is necessary in relation to the use of our Platform. All personal information is processed lawfully, fairly, and in a transparent manner. Personal information is stored securely and protected against unauthorized use and kept in a manner to ensure it is accurate and up to date.

During the last twelve (12) months, we have collected information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from other sources. The types of information we collect depends on how you interact with FlexCare and whether you apply for or accept an employment assignment. The list below details the categories  of personal information that we collect and have collected over in the past 12 months: 

A. Information You Provide

Depending on how you use the Platform, this may include:

Identifiers & contact details

• Name, email, phone number, mailing address, date of birth
• Account login credentials (where applicable)

Account, job interest, and communications

• Specialty, preferences, availability, desired location/rate preferences
• Messages and communications with FlexCare (including chats and support requests)
• Information you submit through forms, surveys, or scheduling tools (where offered)

Application / credentialing / employment information (if you apply or work with FlexCare)

• Licenses, certifications, education, employment history, references, sanctions history
• Background checks (where permitted), work authorization
• Payroll/benefits information (for employees/contracted clinicians, as applicable)
• Professional identifiers and verification details (e.g., license numbers and verification status) where needed for credentialing and compliance

Health-related documentation (limited and role-dependent)

• Where required for credentialing, onboarding, compliance, or facility requirements (e.g., vaccination documentation, drug screening results/history, and related occupational health documentation)
• We collect this information only when needed for assignment eligibility, credentialing/onboarding, compliance, or to meet facility requirements, and we limit access to those with a business need to know
• We do not provide medical care through the Platform

Audio/visual information

• Call recordings, video interview recordings, or content you choose to share through the Platform.
• If you contact us by phone or video, we may record the interaction where permitted by law and with any required notice

Protected characteristics (where collected and permitted)

• Certain demographic details you choose to provide or that are required for compliance (e.g., veteran or disability status, where applicable)
• Where required by law or any regulatory agency, we may collect and/or report equal employment opportunity information in accordance with applicable requirements

Important note: Under no circumstances do we collect information regarding your religious beliefs.

Sensitive Personal Information

In certain circumstances, it may be necessary for us to receive and process your Sensitive Personal Information in order to provide services to you. Such processing of your Sensitive Personal Information will be protected with adequate security measures and be conducted in a manner so as to have the lowest possible impact on your personal rights and interests. The following information may be considered Sensitive Personal Information as defined by applicable law:

• Account log-in, passwords and other credentials;
• Precise geolocation information; and
• Contents of mail, email, and text messages unless we are the intended recipient of the communication.

Please do not submit sensitive information through free-text fields or chat unless it is requested for a specific purpose (for example, credentialing/onboarding documentation).

B. Information Collected Automatically (Website/App Usage)

In the past 12 months, we have collected and may automatically collect the following information when you use the Platform:

• Device and browser details (device type, OS, browser type, language settings)
• Network and usage data (IP address, pages/screens visited, time spent, referral source, interaction events)
• Approximate location (derived from IP) or general location settings, depending on device permissions
• Identifiers associated with cookies, pixels, SDKs, and similar technologies (as described in “Cookies, Tracking & Advertising Choices”)
• Diagnostic and performance data (e.g., crash logs) to help maintain Platform reliability

C. Information From Other Sources

We may also receive information from:

• Client facilities and partners (e.g., assignment-related details, onboarding requirements)
• Job boards, professional networks, and social platforms (where you interact with FlexCare content)
• Service providers that help with credentialing, compliance, screening, or analytics
• Public sources and data providers (where permitted)
• References, verification sources, and compliance databases used to validate credentials and eligibility where permitted (for example, license verification sources and sanctions databases)
• We may combine information from these sources with information you provide and information collected automatically to operate, personalize, and improve the services we provide, consistent with this Policy

3) When and Why We Use Your Information

Legal Basis for Processing

We collect, handle, process, use and disclose your personal information for a variety of business purposes and only where we have a legal basis for doing so under applicable laws. The specific legal basis depends on how you use our Platform and how we use your personal information. Our “legal bases” for processing your personal information are as follows:

• Consent: In some cases, FlexCare will only process your personal information after you have provided consent, for example, by signing up for newsletters and requesting to be contacted. Note: If the use of the data you are providing is not readily apparent at the point of collection, we will provide additional information at that time regarding how we collect your personal information and the purpose(s) for such collection.
• Performance of a Contract: FlexCare processes your personal information in order to enter into or fulfill our obligations to you under a contract to deliver goods and services. For example, we will process your personal information in order to provide you with the services you have requested from us.
• Legitimate Business Interest: FlexCare may process your personal information as necessary for our legitimate business interests which include, but are not limited to, facilitating communication between us and you; helping improve our online interfaces; to promote our business by using email or other contact information to communicate with you; safeguarding our IT infrastructure (e.g., for detection and prevention of fraud and other crimes); and developing or enhancing our products and services. FlexCare’s legitimate interests are balanced against your rights and freedoms.
• As Required by Law: FlexCare may process your personal information when we are required or permitted to do so in order to comply with applicable law, regulations, or legal processes, to comply with a subpoena, warrant, or court order, to protect the safety or security of the Platform or any third party, and to detect, prevent, or address fraud or technical issues.
• For Other Business Purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services, products, marketing, and users’ experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.

FlexCare will only use your personal information for the purposes for which it was collected, unless we reasonably consider that there is a need to use it for another reason and that reason is compatible with the original purpose, we have your consent, or are otherwise required or permitted to do so by law.

We use your personal information to:

• Provide and operate the Platform

• Create and manage your account
• Deliver requested services, job alerts, and Platform features
• Provide customer support and respond to inquiries

• Match clinicians with opportunities

• Understand your preferences and qualifications
• Recommend roles, assignments, or facilities that may fit
• Support recruiter workflows and placement processes (which may include AI-assisted matching tools)

• Communicate with you

• Send service communications (account, security, transactional notices)
• Send job-related communications and updates you request (email, SMS, push)
• Send marketing communications where permitted and consistent with your choices, including by email, SMS, or push notifications; you can opt out as described in “Marketing Communications,” and you can control targeted advertising through your cookie/advertising choices.

• Improve and protect our business

• Improve content, user experience, and Platform performance
• Analyze aggregate trends and measure conversions
• Prevent fraud, secure systems, debug, and maintain reliability
• Enforce our policies and terms, and protect the safety, security, and integrity of the Platform (including detecting and preventing spam, abuse, and unauthorized access).
• Administer our internal business operations, such as auditing, reporting, analytics, accounting, recordkeeping, and corporate governance.
• Support staffing, credentialing, onboarding, and assignment operations
• Coordinate with client facilities and partners regarding assignment consideration, credentialing, onboarding requirements, scheduling, and related operations.

• Comply with legal obligations

• Meet legal, regulatory, and contractual requirements
• Establish, exercise, or defend legal claims

4) AI Features & Automated Decisions

Some Platform features may use AI (including chat experiences) to help route questions to the right support path, surface relevant roles based on stated preferences and qualifications, detect spam or abuse, and improve Platform efficiency and quality.

When you use AI-enabled features, FlexCare may process the information you provide (such as messages, prompts, and related account or application context) to generate responses and deliver the feature.

We may also use de-identified and/or aggregated information derived from AI interactions to measure performance, improve our AI-enabled features, and enhance the Platform, and we take reasonable steps to help ensure this information cannot reasonably be used to identify you.

We do not use identifiable chat content, application materials, or account information to train general-purpose AI models.

Our AI service providers may process AI inputs and outputs on our behalf as service providers/processors under contractual obligations (including confidentiality, security, and limits on use).

FlexCare does not make decisions that produce legal or similarly significant effects based solely on automated processing without appropriate human involvement where required by law. Where legally required, we will provide additional notices and/or obtain consent. If you have questions or want to submit a request related to AI processing, please contact us as described below. 

5) How We Disclose Information

We may disclose personal information to:

• Within FlexCare and affiliated entities

• for internal operations, staffing support, security, and compliance, including to administer accounts, support recruiting and placement operations, and maintain the Platform.

• Service providers / processors

• hosting, customer support, analytics, security, screening/credentialing, communication tools, and other vendors who work on our behalf under contractual obligations.  We require service providers/processors to use personal information only to provide services to us (and for permitted operational purposes), and to protect it consistent with applicable law and contractual requirements. 

• Client facilities and partners

• for assignment consideration, credentialing, onboarding, scheduling, and related operations.  This may include sharing professional details, credentialing/onboarding documentation, and scheduling/assignment-related information where needed to evaluate eligibility and support placement and onboarding.

• Legal and safety reasons

• to comply with law, respond to lawful requests, protect rights/safety, and prevent fraud or abuse.  This may include disclosing information to law enforcement, regulators, courts, or other parties as required or permitted by law. 

• Business transfers

• If we’re involved in a merger, acquisition, financing, or sale of assets: we may disclose personal information to advisors (e.g., attorneys, auditors, banks, and consultants) and to potential or actual acquirers as part of due diligence or completion of the transaction, subject to appropriate confidentiality protections.
• We do not disclose your health-related documentation for targeted advertising purposes and we do not “sell” your health information.  We may disclose de-identified and/or aggregated information that cannot reasonably be used to identify you for analytics, benchmarking, and business reporting.

6) Cookies, Tracking & Advertising Choices

We may use a variety of methods and technologies to store or collect information automatically collected from you when you visit our Platform (collectively, “Tracking Technologies”). These methods include cookies, SDKs, pixels, and similar technologies, and are used to (1) run the Platform, (2) keep it secure, (3) understand performance, and (4) if you choose, support marketing and targeted advertising.

Cookies. A cookie is a data file, which we place on a device when it is used to visit the Website. We use a number of different cookies on our Website, including, without limitation, functional, performance, analytics, advertising, and retargeting cookies.

We use cookies on the Website to enable an analysis of users’ surfing behavior, such as entered search terms, frequency of page views, and use of website functions. These cookies make your browsing experience better by allowing the Website to remember your actions and preferences. Cookies also provide information on how people use the Website, for instance whether it is their first time visiting or if they are a frequent visitor.

We permit third parties and service providers to use online tracking technologies on our Website for analytics and advertising purposes. We also may provide cookie and anonymized data to third parties for matching to other data about you to improve the relevance of online advertising and personalization.

Most browsers automatically accept cookies, but you can also choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through sites such as www.allaboutcookies.org.

Please note that blocking cookies may not completely prevent us from sharing your browsing information with third parties such as our advertising partners. To the extent these online tracking technologies are deemed to be a “sale”/”sharing”  under applicable US state laws, you can opt out of these online tracking technologies by managing your preferences on the Website’s cookie consent banner or by submitting a request as described below under Section 8.

A. Categories of Cookies / Tracking

1) Strictly Necessary (Always On)

These technologies are required to provide the Platform and cannot be turned off in our Cookie Preferences tool.  These are required for core functionality and security, such as logging in, maintaining sessions, load balancing, preventing fraud, and enabling key features.

2) Operational Analytics (Privacy-Preserving)

These help us understand overall Platform performance and improve the Platform, such as:

• total traffic volume
• high-level traffic sources (e.g., referral categories, campaign parameters like UTM tags)
• conversion events (e.g., apply start/submit) at an aggregate level

How we do this in a privacy-forward way:

 

When you opt out of optional tracking, we may still measure performance using methods designed to avoid cross-site ad profiling and minimize identification, such as aggregated reporting, short-lived identifiers, and/or server-side event collection for operational metrics. We use this data to understand and improve the Platform and to measure conversions at an aggregate level, not to target you across other companies’ sites.

3) Marketing / Targeting (Optional)

These technologies may be provided by advertising partners and can involve sharing identifiers and activity information to support targeted advertising. 

These cookies, pixels and SDKs help:

• show you FlexCare ads on other platforms
• measure ad effectiveness and build retargeting audiences
• personalize marketing based on activity (where permitted)

If you decline these, you may still see FlexCare ads, but they may be less relevant, and we may have less visibility into ad attribution and campaign performance; declining also limits disclosures that some state laws may treat as “sale” or “share” for targeted advertising.

B. Your Cookie Choices

Cookie Preferences tool: You can choose whether we use Optional Marketing/Targeting technologies through our Cookie Preferences tool (linked on the Platform).  You can also adjust your browser settings to block or delete cookies, but some features may not work properly.

Global Privacy Control (GPC): Where legally required, we treat browser-based opt-out signals (like Global Privacy Control) as a request to opt out of certain sharing for targeted advertising on the browser/device that sends the signal.

 

Do Not Track:  You may set your browser to refuse all or some browser cookies. This may prevent some targeted advertising. If you elect to disable or refuse cookies, please note that some functionality of the Platform may be compromised.

7) “Sale” / “Share” / Targeted Advertising (State Privacy Laws)

FlexCare does not sell your personal information or your health information for money. 

However, some privacy laws define “sale” and “share” broadly to include certain disclosures of personal information to third parties for targeted advertising (for example, enabling an advertising partner to collect or receive online identifiers and activity information to show you ads on other companies’ sites or apps).

• If you allow Marketing/Targeting cookies, we may disclose online identifiers and activity information (such as cookie IDs and information about your interactions with the Platform) to advertising partners to measure and improve campaigns and to support targeted advertising.
• You can opt out of these disclosures for targeted advertising at any time using our Do Not Sell or Share / Targeted Advertising option in Cookie Preferences or through our privacy request process, as described herein.
• Your opt-out applies to the browser/device where you exercise the choice (including via Global Privacy Control, where we honor your choice as described in Section 6), and you may need to renew your choice if you clear cookies or use a different device or browser.

This section does not restrict necessary disclosures to service providers/processors acting on our behalf, disclosures for legal and safety purposes, or disclosures as part of a business transfer, as described in Section 5.

8) Your Choices & Privacy Rights

To the extent provided by the law of your jurisdiction, you may have rights to access, correct, delete, amend, update, and/or restrict the processing of your personal information, or to object to automated decision-making based on your personal information.

More specifically, your privacy rights and choices may include the following:

• Right to Access: request access to personal information we maintain about you, including (where required by law) the categories of personal information collected, the sources, the purposes of use, and the categories of third parties we disclose it to. You may also request information about the financial incentives that we offer to you, if any.
• Right to Correct: request that we correct or supplement any incomplete or inaccurate personal information that we hold about you, subject to verification.
• Right to Delete: request deletion of personal information, subject to legal exceptions (for example, where retention is required for legal, security, fraud prevention, compliance or contractual purposes).
• Right to Data Portability: request that we provide an electronic copy of the information you have provided to us in a portable and ready-to-use format.

Right to Withdraw Consent: in the event FlexCare processes your personal information based upon your consent, you have the right to withdraw your consent at any time by using the “unsubscribe” functionality included in our emails to you or by contacting us directly at  Submit an Account Privacy Inquiry by clicking here

• Right to Opt-Out of Profiling: you may have the right not to be subject to a decision based solely on automated processing, i.e., profiling, that produces legal effects concerning you or significantly affecting you,
• Right to Appeal: if you believe you have been denied any of your consumer privacy rights in error, you may have the right to appeal such denial by emailing us at Submit an Account Privacy Inquiry by clicking here
• Right to Non-Discrimination: you will not be discriminated against or denied access to the Platform just for exercising your privacy rights.

The specific rights available to you may vary based on where you live and how you interact with the Platform.

In addition, California residents who have an established business relationship with FlexCare are entitled to request and obtain a list of personal information we have shared with third parties, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us at  Submit an Account Privacy Inquiry by clicking here

How to Exercise Your Rights

If you would like to make a request or exercise any of these rights, please contact FlexCare by emailing us at: Submit an Account Privacy Inquiry by clicking here by calling us at (866) 564-3589, or by sending a physical request to 1075 Creekside Ridge Dr., Suite 100, Roseville, CA 95678.  You may also submit an Account Privacy Inquiry using the link on the Platform (see “Contact Us”); please describe your request with sufficient detail for us to evaluate and respond.

When you make a request to know, delete, or correct, we will attempt to verify that you are who you say you are and may ask you to provide the following information: 

• Name, contact information, Social Security number or individual taxpayer identification number, and date of birth; and
• A copy of a government-issued photo ID. We accept your driver’s license, state ID, or other government issued identification.

Responding to Requests. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We use good faith efforts to respond to a verifiable consumer request within forty-five (45) days after its receipt. If we need more time (up to 90 days), we will inform you of the reason and the needed extension period in writing. We will deliver our written response by email or postal mail.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. If we cannot comply with any portion of a request, the response we provide will also explain why, if applicable.

Appeals. You may appeal an adverse decision on your data request by emailing or writing to us using the contact details above, with the subject line: “Data Subject Rights Appeal.” You also have the right to lodge a complaint to your local regulator or attorney general if you are not satisfied with our response to your request or how we manage your personal information. However, we encourage you to contact us first so we can address your concerns directly.

Authorized Agents. If you would like to designate an authorized agent to submit any information request on your behalf, please contact us at Submit an Account Privacy Inquiry by clicking here.

 . Designating an authorized agent may require submission of the following:

• Written and signed permission from the applicable user authorizing the agent to submit the verifiable privacy request on their behalf, including a description of the type of privacy request. The name of the agent submitting the request must match the name of authorization.
• Documentation of the user’s identity, such as:
  • A Social Security number or a copy of a Social Security card issued by the Social Security Administration;
  • A certified or official copy of a birth certificate issued by the entity authorized to issue the birth certificate; or
  • A copy of a driver’s license or other government issued identification.

9) Marketing Communications (Email, SMS, Push)

You can opt out of marketing communications anytime using the methods below:

• Email newsletters/marketing: use the “unsubscribe” link in the email (it may take a short time for changes to take effect).

• SMS: text STOP to unsubscribe (message and data rates may apply); for help, text HELP.

• Push notifications: manage in device settings and/or within the App (depending on your device).

Opting out of marketing communications does not opt you out of targeted advertising; to control optional marketing/targeting cookies and related disclosures, see Sections 6–8.

Service/transactional messages (e.g., account security, important updates, and assignment-related communications) may still be sent when necessary, including messages needed to provide the Platform or administer your account and assignments.

10) Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide and improve the Platform, support recruiting and placement operations, maintain business records, comply with legal and contractual requirements, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information, how it is used, and applicable legal requirements.

We may retain certain information for longer periods where required or permitted by law, including for security, fraud prevention, audits, tax and accounting, regulatory compliance, or legal claims.

When we no longer need personal information, we take reasonable steps to delete it, de-identify it, or retain it in a form that is not reasonably capable of identifying you, consistent with applicable law.

11) Data Security & International Transfers

We use administrative, technical, and physical safeguards designed to protect personal information, such as access controls, encryption in transit and at rest (where appropriate), monitoring, and workforce training.

Despite these measures, no system is 100% secure, and we cannot guarantee the absolute security of personal information; you should use caution when submitting information through the Platform.

FlexCare is based in the United States, and we and our service providers may process personal information in the United States. If you access the Platform from Canada or elsewhere, your personal information may be transferred to, stored in, and processed in jurisdictions that may have different data protection laws than the laws in your jurisdiction.

Where required by law, we take reasonable steps to help ensure appropriate safeguards are in place for cross-border transfers, such as contractual protections with service providers.

12) Children’s Privacy

The Platform is not intended for children under 18, and we do not knowingly collect personal information from children under 18.

If you believe a child has provided us personal information, please contact us using the information in “Contact Us.”

If we learn we have collected personal information from a child under 18, we will take reasonable steps to delete it and/or otherwise address it as required by applicable law.

13) Third-Party Links

Our Platform may link to third-party websites, plug-ins, or services that are not operated by FlexCare.

This Policy does not apply to third parties’ privacy practices, and we are not responsible for their content, security, or data handling practices.

If you choose to access a third-party site or service, you do so at your own risk, and any information you provide to them is governed by their privacy policy and terms; please review those policies before providing personal information.

14) Changes to the Privacy Policy

 We may update this Policy from time to time. We’ll post the updated version and change the “Last Modified” date. If changes are material, we may provide additional notice.   Your continued use of the Services after an update means you accept the updated Policy to the extent permitted by law.

15) How to Contact Us

To submit a request or ask questions:

Account Privacy Inquiry: Submit an Account Privacy Inquiry by clicking here

Phone: (866) 564-3589

FlexCare, LLC

1075 Creekside Ridge Drive, Suite 100

Roseville, CA 95678