How to Report a Patient Safety Event

The Joint Commission has provided the following information. FlexCare is sharing this to notify travel nurses and allied health clinicians on how to report concerns they have regarding patient safety.

The Joint Commission helps accredited healthcare organizations improve patient safety and the quality of their services. Your report of a patient safety or quality of care concern will help TJC guide the organization to make the necessary improvements to reduce or eliminate the likelihood of harm to patients in the future.

The Joint Commission's goal is to evaluate the organization's performance based on established standards of care; therefore, The Joint Commission does not evaluate the appropriateness of specific care of an individual patient; or address billing issues, payment/financial disputes, or legal matters/disputes.

If you prefer, you also have the option to contact and work directly with the healthcare organization to seek a resolution of your patient safety concern and/or on matters beyond the scope of The Joint Commission's review, as listed above.

How to Report a Concern

The Joint Commission's online submission form is the preferred method for submitting a concern as it is the quickest and most direct way to reach TJC. You also have the option to submit your safety concern or event anonymously.

Online: Report a Safety Event

Mail: Provide a brief (please limit to two pages) summary of your safety concern and the complete name and address for the location where care was received. Please be as specific as possible.

Office of Quality & Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

To protect your Personal Health Information, The Joint Commission will not accept copies of medical records, photos, billing invoices, or other related personal information. Any such document received will be shredded upon receipt, per our policy.